Long term report: Renault Zoe
We booked our Zoe in for its first service at a small village Renault dealership, where I ordered a nearside reversing lamp as ours was broken and we were told the car was subject to a recall for a problem with the spoiler, which could become detached at speed.
The car was dropped off – but my booked courtesy car had been given to someone else. So I was finally put in one of the sales people's cars, full of personal belongings and in need of a tidy.
On my way to collect the Zoe, I got a call to tell me I'd ordered the wrong side of lamp. Now, I know the difference between nearside and offside – I even pointed to the correct side – but was told it was a special order item and I'd have to pay for it.
Eventually, they agreed not to charge me and ordered the correct one. After four weeks of no news, I called them to be told it was in stock and my car was due a recall for a spoiler problem.
I pointed out this was done last time – to be told it wasn't as they didn't have the right bolts. Now, surely I should have been told this when I picked up the car?
Renault plans to expand its dealer network – and a bit of competition here can't be a bad thing.
Author: Andy Entwistle (@CarDealerAndy)
Model: Renault Zoe Dynamique Intens
Price: £19,393 (as tested)
Engine: Electric motor
Power: 88bhp, 219Nm
Max speed: 84mph
Mileage this month: 103
This month's highlight
The thought that a certain dealership may have to buck up their ideas in short order