Blackball Media

How often do you experience the competitors' service? If you don't already conduct mystery shopping exercises then maybe you should start.

We booked our Zoe in for its first service at a small village Renault dealership, where I ordered a nearside reversing lamp as ours was broken and we were told the car was subject to a recall for a problem with the spoiler, which could become detached at speed.

The car was dropped off – but my booked courtesy car had been given to someone else. So I was finally put in one of the sales people's cars, full of personal belongings and in need of a tidy.

On my way to collect the Zoe, I got a call to tell me I'd ordered the wrong side of lamp. Now, I know the difference between nearside and offside – I even pointed to the correct side – but was told it was a special order item and I'd have to pay for it.

Eventually, they agreed not to charge me and ordered the correct one. After four weeks of no news, I called them to be told it was in stock and my car was due a recall for a spoiler problem.

I pointed out this was done last time – to be told it wasn't as they didn't have the right bolts. Now, surely I should have been told this when I picked up the car?

Renault plans to expand its dealer network – and a bit of competition here can't be a bad thing.

Author: Andy Entwistle (@CarDealerAndy)

The knowledge

Model: Renault Zoe Dynamique Intens
Price: £19,393 (as tested)
Engine: Electric motor
Power: 88bhp, 219Nm
Max speed: 84mph
0-60mph: 13.3s
Emissions: 0g/km
Mileage this month: 103

This month's highlight

The thought that a certain dealership may have to buck up their ideas in short order